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14.11.2024
8/10

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9/10

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10/10

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10/10

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8/10

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20.09.2024
5/10

Although I announced on arrival that I had a single room, he charged me the price for the double room (I mistakenly booked the double room instead of the single one on site) and I was told that the situation would be fixed by check-out. I was not refunded the difference of 72 Eur.

Dear Gabi P., we apologize for the inconvenience you experienced with the room booking and the overcharge. We deeply regret the misunderstanding and the delay in resolving the issue. Your feedback is valuable to us, and we will address this matter internally to prevent such occurrences in the future. Thank you for bringing this to our attention. Best regards, Austria Trend Hotel Doppio

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