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Dear Ms. H., We appreciate your continued patronage and the feedback you have shared. We are delighted to know that you consider our superior rooms to offer good value. We are sorry to hear about your encounter with the receptionist and wish to assure you that we will address this matter internally. Your satisfaction is our utmost priority, and we look forward to welcoming you back for an enhanced experience. Yours sincerely, Eva Sandtnerova Hotel Management - on behalf of the team at Austria Trend Hotel beim Theresianum