Guest reviews

                                                Location
                                                1791 Reviews
                                            
8.7 /10

                                                Amenities
                                                459 Reviews
                                            
6.9 /10

                                                Vibe
                                                492 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

09.07.2024

7/10

08.07.2024

10/10

08.07.2024

10/10

Marina Pashkova and Alexander Mittermayer are excellent. Very warm welcoming, polite and friendly. Excellent service. Night staff great too. A jewel in Vienna. Amazing location too.

08.07.2024

10/10

08.07.2024

7/10

Very near the Schönbrunn park and castle

07.07.2024

7/10

03.07.2024

10/10

03.07.2024

10/10

02.07.2024

9/10

Alles in allem tip-top.??

02.07.2024

8/10

02.07.2024

9/10

25.06.2024

8/10

They changed rooms despite a full hotel

Hotel reply

Dear guest, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. We are thankful for your comments – we highly appreciate it! If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

24.06.2024

8/10

The Schonbrunn is a lovely, professional, clean hotel with a friendly, professional staff, large breakfast buffet with delicious, fresh offerings, all at a very modest rate.

Hotel reply

Dear Karyn P., Thank you for your kind words about your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed our clean facilities, friendly staff, and the delicious breakfast buffet. Providing a professional and welcoming environment for our guests is our top priority. We hope to welcome you back for another pleasant stay soon. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

16.06.2024

10/10

A beautiful hotel with very nice location. Friendly staff and yummy food.

Hotel reply

Dear Guest, Thank you for your positive review! We are delighted to hear that you enjoyed our beautiful hotel's location, friendly staff, and delicious food. Our team at Austria Trend Parkhotel Schönbrunn always strives to provide a memorable experience for our guests. Should you require any assistance in the future, please do not hesitate to contact us. Kindest regards Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

15.06.2024

7/10

Nice hotel but the air conditioning situation is not acceptable for a 4 star hotel. The Air Conditioning needs to be available at all times for guests to control. The fact the AC is controlled by the outside temperature is not acceptable for a 4 star hotel. I will stay elsewhere next time because of this.

Hotel reply

Dear Guest, thank you for sharing your feedback. We regret any inconvenience caused by the air conditioning system. Rest assured, we will address this issue internally to enhance our guests' comfort. Your comments are invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kindest regards Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

14.06.2024

7/10

Your hotel in Slovenia is much newer and nicer than the one in Viena. We loved the one in Slovenia much more than this other one. That’s the reason we booked a different hotel in Innsbruck tonight

Hotel reply

Dear guest Erlantz, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel in Slovenia. It's unfortunate to learn that your experience at our Vienna location did not meet your expectations. Should you decide to stay with us again in the future, we will make every effort to ensure a more enjoyable stay. Kindest regards Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

10.06.2024

9/10

Thank you. A wonderful stay. Lovely staff, plenty of space. I enjoyed the sound of the fountain.

Hotel reply

Dear Guest, we are delighted to hear that you had a wonderful stay with us at Austria Trend Parkhotel Schönbrunn. Your kind words about our lovely staff and the peaceful ambiance with the sound of the fountain are truly appreciated. We strive to provide a pleasant and spacious environment for all our guests. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

05.06.2024

10/10

Over the years this hotel has become my home away from home. Staff is always knowlegeble, helpful and friendly. Location in tops. Premium rooms are luxurious and having a balcony in summer is great.

Hotel reply

Dear Marylou S., We are delighted to hear that Austria Trend Parkhotel Schönbrunn has become your home away from home over the years. Our team is dedicated to ensuring a knowledgeable, helpful, and friendly service to all our guests. It's wonderful to know that you appreciate our prime location and luxurious premium rooms, especially with the added benefit of a balcony in the summer. We look forward to welcoming you back soon. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

04.06.2024

8/10

Hotel is very comfotable and clean. Very close to underground station and Schonbrunn palace. Breakfast is great.

Hotel reply

Dear Guest, thank you for your positive review! We are delighted to hear that you found our hotel comfortable, clean, and enjoyed our convenient location near the underground station and Schönbrunn Palace. It's wonderful to know that you appreciated our great breakfast as well. We hope to welcome you back soon! Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

03.06.2024

8/10

The staff are the stars of this hotel! Very helpful and polite. (Thank you for answering all our questions, Marina!) it is fairly accessible to downtown Vienna and brilliant if you want to spend time at the Schonbrunn residence. Try to get a room facing an inner courtyard that has lots of trees!

Hotel reply

Dear David, Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed the hospitality of our staff, especially Marina. It's wonderful to know that you found our location convenient for exploring downtown Vienna and visiting the Schonbrunn residence. We appreciate your suggestion about the rooms facing the inner courtyard with trees. Your kind words motivate us to continue providing exceptional service. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

29.05.2024

10/10

Fantastic base (we were a group of friends) to explore Vienna, very conveniently located next to transport hub into city centre. Lovely location to be next to the Schonbrunn gardens. The dinner in restaurant was excellent and the breakfast choice was superb. We had a wonderful stay, thank you!

Hotel reply

Dear Suzanne G., Thank you for your wonderful review. We are delighted to hear that you enjoyed exploring Vienna from our hotel, conveniently located near the Schonbrunn gardens. It is fantastic to know that you found our restaurant dinner excellent and enjoyed the superb breakfast choices. We are thrilled that you had a wonderful stay with us. Kindest regards, Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

27.05.2024

10/10

Thank you for a wonderful three nights in Vienna. This was the nicest place we stayed in all of Europe… we will look forward to staying here again on our next trip to Vienna!

Hotel reply

Dear Mrs. B., Thank you for choosing Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are delighted to hear that you enjoyed your three nights with us and that we could contribute to making your visit memorable. Your kind words are truly appreciated, and we are looking forward to welcoming you back on your next trip to Vienna. Should you need any assistance in the future, please do not hesitate to contact us. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

16.05.2024

9/10

Nice hotel friendly staff, however, I didn't realize how far out of the way it was too major sights. Uber was expensive to use to visit points of interest

Hotel reply

Dear Piera B., thank you for choosing Austria Trend Parkhotel Schönbrunn. We appreciate your kind words about our friendly staff. We regret to hear that the location was not as close to major sights as you expected, leading to expensive Uber rides. We hope this did not overshadow your overall experience. We value your feedback and hope to welcome you back for a more convenient stay. Kindest regards Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

18.04.2024

6/10

The extremely late check-in in one of the rooms and the darkness in the bathroom for 3 days out of our 4-day stay was a disturbing and unpleasant experience in this high-rated hotel. During our previous visits everything was flawless, the negative experiences were surprising this time.

Hotel reply

Dear Dr. K., The feedback from our guests is the motivation to always do our best and to ensure that you feel at home with us. Your opinion is very important to us, because we would like to improve in every respect in order to be able to offer our valued guests an even better feeling of well-being during their stay. We are very sorry that your stay was not fulfilling your satisfaction and we assure you that this does not correspond our usual high quality standard. Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. At the same time, we would like to formally apologize to you and hope that you will accept our apology. Nevertheless, we would be very happy if we would welcome you again as our guest one day. Of course we will do everything we can to ensure that you can enjoy your stay to the fullest. Kind regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

11.03.2024

10/10

everything was great, especially breakfast .... and nice smell in a whole hotel :-)

Hotel reply

Dear Marek, thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed everything during your stay, especially our breakfast and the pleasant aroma throughout the hotel. Your kind words truly motivate us to continue delivering exceptional experiences. We look forward to welcoming you back soon. Kindest regards Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

10.03.2024

9/10

Everything was OK. Room price rate was fair. Some Ibis hotels in Vien in this period have as same room price level as this one. Breakfast is very good, especially bacon. Hotel location very suitable to our needs.

Hotel reply

Dear Mr. D., Thank you for taking the time to leave us a review of your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you found the room price fair and that the breakfast, especially the bacon, exceeded your expectations. We are also pleased to know that the hotel's location was suitable for your needs. We appreciate your kind words and look forward to welcoming you back in the future. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

09.03.2024

10/10

Beautiful historic hotel, with old elegance, clean room with cosy beds, fast internet and excellent breakfast.

Hotel reply

Dear Jelena, Thank you for your kind words about Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed the beautiful historic ambiance, clean rooms with cozy beds, fast internet, and excellent breakfast. Your positive feedback is greatly appreciated. We hope to have the pleasure of welcoming you back in the future. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

08.03.2024

9/10

Brilliant waiters and house keeping, but check in desk staff could have been more polite and welcoming. When we walked in one was on the phone but the others were ignoring us. We had to wait a bit for them to check us it and they did not make us feel welcome. However, everthing else was impeccable . Brilliant hotel and location. I must once again highlight the waiters at the cafe. I wuld probably visit again.

Hotel reply

Dear Ivan, Thank you for taking the time to share your feedback about your recent stay at Austria Trend Parkhotel Schönbrunn. I am delighted to hear that you found our waiters and housekeeping team to be brilliant. It is always our aim to provide exceptional service and maintain high standards, so I am thrilled to know that we succeeded in this aspect. I apologize for the less than satisfactory experience you had with our check-in desk staff. Your comments have been noted, and I assure you that we will take this feedback into account as we continually strive to improve our guest experience. Your feedback is invaluable in helping us identify areas where we can make enhancements. On a positive note, I am glad that you found our hotel and location to be brilliant. We are proud of our hotel's prime location and we are delighted that it added value to your stay. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Austria Trend Parkhotel Schönbrunn in the future. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

08.03.2024

5/10

My company is "As travel club" "https://www.facebook.com/share/4fEX3j7qfmHwU45f/?mibextid=dGKdO6" I have an experience of over 40 years in tourism and I can feel and see every detail of your facility as well as the behavior of your staff, please read my comments carefully.

Hotel reply

Dear Mr.Sc.Nuri B. thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us. We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

01.03.2024

9/10

Very comfortable and nice hotel with big rooms in main building in hard of Hietzing. With quite friendly stuff and very nice smell in the Foaye

Hotel reply

Dear Mrs. B., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

01.03.2024

9/10

Great hotel. Very close to Schönbrunn. Friendly staff and good food.

Hotel reply

Dear Mr. S., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

23.02.2024

9/10

Staying at the hotel was a wonderful experience. A building from the era, with the spirit of old times, in an ideal location, right next to Schonbrunn. The room was warm, clean, with a comfortable bed, just to our taste

Hotel reply

Dear Sanja B., Thank you so much for taking the time to share your positive experience at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed your stay with us and that our historic building and ideal location added to your overall experience. It is also wonderful to know that you found your room warm, clean, and comfortable. We truly appreciate your kind words and look forward to welcoming you back in the future. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

23.02.2024

10/10

Really worth the money we paid. Very clean hotel, pleasant staff, good location. The rooms are clean, warm and comfortable. Warm recommendation.

Hotel reply

Dear guest Ljiljana R., Thank you for taking the time to review our hotel, Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you found our hotel to be worth the money, with clean rooms, pleasant staff, and a good location. It is wonderful to know that you found the rooms clean, warm, and comfortable. We appreciate your warm recommendation and hope to have the pleasure of welcoming you back in the future. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

23.02.2024

10/10

We liked it very much, was excellent time , nice view from the room, good quality of the bed, clean, mini bar was very useful.

Hotel reply

Dear guest Lev G., Thank you for taking the time to share your positive experience at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed your stay and that you found the view from your room to be nice. It is also wonderful to know that you appreciated the good quality of the bed and the cleanliness of the hotel. We are glad that the mini bar was useful for you as well. We hope to welcome you back soon for another excellent stay. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

23.02.2024

10/10

Repeating customer, always stay at the hotel whenever in Vienna . We love the location being 2 minutes walk from the Uban , round the corner from the Oberlaa cafe and the Plachutta restaurant.

Hotel reply

Dear George, Thank you for choosing Austria Trend Parkhotel Schönbrunn as your preferred hotel whenever you visit Vienna. We are delighted to hear that you appreciate our convenient location, just a short walk away from the U-Bahn and in close proximity to the Oberlaa cafe and the Plachutta restaurant. We hope to have the pleasure of welcoming you back on your next visit to Vienna. Kindest regards, Sebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

09.02.2024

10/10

Super

Hotel reply

Lieber Gast, Vielen Dank für Ihre positive Bewertung Ihres Aufenthalts im Austria Trend Parkhotel Schönbrunn! Wir freuen uns sehr zu hören, dass Sie bei uns eine großartige Erfahrung gemacht haben. Unser Team arbeitet hart daran, sicherzustellen, dass jeder Gast einen angenehmen und erholsamen Aufenthalt hat. Wenn Sie weitere Rückmeldungen oder Vorschläge haben, zögern Sie bitte nicht, uns diese mitzuteilen. Wir schätzen Ihre Unterstützung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Sebastian Siegfried Hoteldirektor Austria Trend Parkhotel Schönbrunn

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