Guest reviews

                                                Location
                                                1313 Reviews
                                            
9.4 /10

                                                Service
                                                1204 Reviews
                                            
8.7 /10

                                                Comfort
                                                1248 Reviews
                                            
9.1 /10

                                                Amenities
                                                320 Reviews
                                            
7.9 /10

Latest reviews from our guest surveys

15.11.2024

10/10

14.11.2024

7/10

13.11.2024

9/10

Location is very close to central train station as well as a metro station. Browsing through the Belvedere Gardens is wonderful. Staff was nice and room was large with a great bathroom.

Hotel reply

Dear Ashley, thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location, spacious rooms, and friendly staff. We hope to welcome you back soon. With kind regards, Anica Bauer Assistant to General Manager

11.11.2024

10/10

Absolutely lovely stay near Belvedere Museum and Gardens. My room was spotless and the pillows smell like a pine forest. The Breakfast was delicious with gluten and dairy free options.

Hotel reply

Dear Shannon, we are delighted to hear that you enjoyed your stay with us near the Belvedere Museum and Gardens. It's wonderful to know that you found your room spotless and enjoyed our breakfast options, including gluten and dairy free choices. We look forward to welcoming you back soon. With kind regards, Anica Bauer Assistant to General Manager

10.11.2024

8/10

07.11.2024

10/10

07.11.2024

10/10

06.11.2024

7/10

06.11.2024

10/10

05.11.2024

8/10

04.11.2024

10/10

03.11.2024

9/10

We liked our stay. Unfortunately the stay was too short to use the spa. (Perhaps also because of the opening times of the sauna) Clear communication is something to keep in mind because nor German and nor English is the mother tongue for many guests. Very good to notice that the hotel takes care of the environment, but in our opinion the overall temperature could be a degree lower.

Hotel reply

Dear Mr. d. G., thank you for choosing Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the spa. We understand the importance of clear communication for our international guests and will strive to improve in this aspect. Your comment on the temperature is duly noted, and we will review it with our team. We hope to welcome you back for a longer stay in the future. With best regards, Anica Bauer Assistant to General Manager

31.10.2024

4/10

I asked the hotel reception several times to help fix the light in the room. Although I used the card to turn on the light, the light would turn off 10 minutes later. The last night of my stay, the opposite happened: The light would continously turn on every 30 minutes during the night, so i frankly had a horrible night of sleep that night. Again, I asked the reception for help several times, and my impression was not that they took this seriously (they could have offered me another room f.ex).

Hotel reply

Dear guest, e sincerely apologize for the inconvenience you experienced with the room light during your stay. Your feedback is invaluable to us, and we regret that we did not meet your expectations in resolving this matter promptly. Rest assured, we will address this issue with our team to ensure it does not recur. We appreciate your understanding and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience. With kind regards, Anica Bauer Assistant to General Manager

28.10.2024

8/10

The hotel was very convenient for getting around. Our room was very comfortable with a large bathroom. Although breakfast was nice €28 per person is very expensive. We had a good breakfast in a local cafe for half the price. The massages we booked were excellent. Complimentry bottled water would be appreciated. Overall a lovely stay, just a few things that could improve my enjoyment.

Hotel reply

Dear Martina B. J., thank you for sharing your experience. We are delighted you found our location convenient and enjoyed the comfort of your room and the massages. Friendliness and cleanliness are both really important topics for us and the situation you had to experience is definitely not our quality standard and not the way how we treat our guests! Please accept my sincerest apologies for that. We hope to welcome you back for an even better experience. With best regards, Anica Bauer Assistant to General Manager

14.10.2024

7/10

Very nice hotel, great amenities.

Hotel reply

Dear Mr. H., first of all thank you very much for taking the time to write a review about your stay. I happily noted that you enjoyed our Hotel and the ameneties. But I really regert that your stay was not overall satisfactory, and I personally would like to apologize for the inconvenieces occured! Friendliness and creating a welcoming space for our guests are both really important topics for us and the situation you had to experience is definitely not our quality standart and not the way how we treat our guests! Please accept my sincerest apologies for that. Be assured that I will definitely talk with my team about your feedback. Once more I would like to thank you for your constructive comments and hope to welcome you again soon in order to convince you of the improved services in our hotel. With kind regards, Anica Bauer Assistant to General Manager

14.10.2024

10/10

This was my second stay at the hotel, visiting an in-house event over two days. The hotel is excellent, with friendly, professional staff and well situated in the city, not too far from the centre. The event area is well set out and provides all that is needed.

Hotel reply

Dear Guest, thank you for your positive review and for choosing to stay with us again. We are delighted to hear that you enjoyed your time and stay with us. We look forward to welcoming you back again at Austria Trend Hotel Savoyen Vienna. With best regards, Anica Bauer Assistent to General Manager

07.10.2024

9/10

Location of the hotel is perfect if you do not want to stay in the busy central area. We could walk into the centre of Vienna in 15 minutes or take a tram. U- Bahn (Metro) was diagonally opposite the hotel for visiting Schonbrunn Palace. We liked being near the Belvedere and Botanical gardens for walking in the sunshine. We were truly fortunate with the warm sunny weather in late September. Room and bathroom were very spacious and comfortable with everything thought of. There was pin drop silence which was bliss. Breakfast was varied and delicious and until 10.30 am rather than normal 10am. I will return again in another season like spring or Christmas time.

Hotel reply

Dear Mrs. P., Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our hotel's location, spacious and comfortable rooms, and the breakfast. It's wonderful to know that you appreciated the proximity to key attractions like the Belvedere, Botanical gardens, and the U-Bahn for visiting Schonbrunn Palace. We are thrilled that you had a peaceful stay and that you are considering returning in another season. We look forward to welcoming you back, whether it's in spring or during Christmas time. With warm regards, Anica Bauer Assistant to General Manager

30.09.2024

10/10

Our friends followed my recommendation to stayed in your hotel in this time ( room 727includided breakfast, I heard every morning “I am full, anything were delicious”))), your staff helped to park the car) Their feels was been very nice Thank you for your service and relations towards clients

Hotel reply

Dear Kateryna, thank you for your positive review and sharing your experience. We are very proud of our service and it is great to see that you experienced the best. We are looking forward in welcoming you back in a not distant future. With kind regards, Anica Bauer Assistant to General Manager

29.09.2024

6/10

Sorry, given the price per night, I do not see I can recommend...

Hotel reply

Dear Kalle, first of all I would like to thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I really regret that your stay was not overall satisfactory and I personally would like to apologize for the inconveniences occurred! Be assured that I will definitely talk with my team about your comments! Once more I would like to thank you for your constructive comments and hope to welcome you again soon in order to convince you of the improved services in our hotel. With kind regards, Anica Bauer Assistent to General Manager

26.09.2024

10/10

You do a fantastic job in this hotel. The cleanness is really the best point and also the good value for money. I always compare the prices on Booking.com and your hotel offers such high quality services, great location, wonderful and big rooms with such quietness for a really interesting price! I wouldn’t go anywhere else. And Thank you for always offering single rates for every catégorie of rooms! That’s also one of the many reasons which make me choose your hôtel because it’s really not the case everywhere. Finally, I noticed the new things at the breakfast buffet (sea food salad and new fruit juices), I congratulate you for making the effort to offer new things to your customers among this already delicious buffet. Breakfast is really amazing in your hôtel and so important when we travel! I just can’t wait to come back.

Hotel reply

Dear Natacha, thank you very much for your kind words. We are happy to see that you enjoyed your time with us. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. I will be happy to pass your lovely comment about the breakfast and our staff to our colleagues - I am sure they will appreciate it very much. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistant to General Manager

05.09.2024

10/10

We had a wonderful stay. The staff was very kind & helpful. Our junior suite was lovely, spacious, very clean and comfortable. The buffet breakfast was excellent with so many options including freshly prepared omelets. The hotel is within walking distance to the Belvedere palace and close to downtown core or you can hop on the tram outside the hotel. We would highly recommend this hotel.

Hotel reply

Dear Loraine, thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay, the service provided by our staff, and the comfort of our junior suite. We appreciate your recommendation and look forward to welcoming you back. With kind regards, Anica Bauer Assistant to General Manager

04.09.2024

10/10

Very good experience and a bonus to be upgraded to a suit on the 8th floor. Very spacious and clean room and also very quiet. Huge selection at breakfast. Very closed to the train station, just 5 min walk to take the S 7 train to the airport and very easy to go to the center either by foot or Tram that also is almost outside the hotel. Would stay here again. All staff we encountered were very welcoming and helpful.

Hotel reply

Dear Karina, we are delighted to hear about your positive experience at Austria Trend Hotel Savoyen Vienna. It is wonderful to know that you enjoyed your stay with us. We are pleased that our staff's hospitality and helpfulness contributed to your pleasant stay. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. With kind regards, Anica Bauer Assistant to General Manager

29.08.2024

10/10

Hotel looks very clean and stuff working all day around to keep it this way. Also very experienced stuff at the front desk. Room was spacious and clean, nice touch is a coffee and tea kettle in the room. Location is unbeatable close to the tram and train to the airport. 6 minute walk to the Belvedere palace, and 20 minutes walk to the St. Stephan Cathedral.

Hotel reply

Dear Iris, thank you for your kind words regarding our cleanliness, staff, and spacious rooms. We are delighted to hear that you appreciated the amenities in the room and our convenient location near public transportation. Your feedback is truly valuable to us. We look forward to welcoming you back to Austria Trend Hotel Savoyen Vienna. With warm regards, Anica Bauer Assistent to General Manager

21.08.2024

9/10

Excellent hotel, ideally located both for coming from the airport and for getting to the city's points of interest. Comfortable room and good breakfast.

Hotel reply

Dear Larissa, thank you very much for taking the time to share your detailed experience with us. We are happy to see that you definitely enjoyed the stay in our hotel. We hope you had a pleasant trip back home or to other destination and hope to welcome you again in the Austria Trend Hotel Savoyen Vienna. With kind regards, Anica Bauer Assistant to General Manager

21.08.2024

9/10

An amazing experience in your hotel...without any doubt me and my family would repeat it.

Hotel reply

Dear Alberto, thank you very much for your kind words. We are happy to see that you enjoyed your time with us. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistant to General Manager

20.08.2024

9/10

Second time visit, comfortable rooms, helpful staff allover. The interconnecting rooms that we chose this time are not so spacious as the regular superior ones- would have been helpful to present this information at check-in rather than find it afterwards. Very nice hotel for bussines or leisure travel, well connected to city centre.

Hotel reply

Dear Andrei, thank you for taking the time to write a review about your stay. Your constructive comments help us to improve and maintain the high level of service that we aim to achieve. We are looking forward to welcome you back at the Austria Trend Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manger

19.08.2024

5/10

Despite booking a room for 4 (2 Adults, 1 child and 1 Baby ) and sending a reminder Email the day before our arrival the Baby Cot and Extra Bed were not prepared. Room was very work down with wallpaper peeling off on many areas or others parts of the room being damaged. After the first night only our beds were made but room was neither vacuumed or mopped (bathroom). Another night room was not cleaner at all. Complaint to the front desk was not handled professionally. Not enough staff - had to wait 10min as one receptionist was busy chatting with an older couple despite seeing me wait ( i had to Interrupt in the end) and the other one was busy Tour guiding a guest with a map which should be a Concierge job especially when other guests are waiting. I am a regular guest but was very disappointed this time.

Hotel reply

Dear Talal, thank you for taking the time to share your thoughts on your recent stay with us. I would like to apologize for the inconveniences you experienced. We want our guests to have the best experience possible and all services are on-time and of the highest quality. I will forward your not to our manager with the desire not to repeat anything like that in the future and we thank you for making the effort to share your thoughts with us. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. With kind regards, Anica Bauer Assistant to General Manager

17.08.2024

8/10

Excellent location both with public transport and walkable into the center of town. Excellent promotional price. This was the best accommodation of our Austrian trip.

Hotel reply

Dear Sisi, thank you very much for taking the time to review us. Please be assured that we have noted your feedback regarding the friendliness of our team and will be sure to further discuss this matter with our management team to ensure we continually improve our service and offer here at the hotel. We sincerely hope to have the pleasure to welcome you again soon. With kind regards, Anica Bauer Assistant to General Manager

11.08.2024

10/10

We loved staying at your hotel. We had a junior suite and it was fabulous! We loved the large bathroom with double sinks and the extra half bath! We were welcomed with a bottle of champagne and a snack tray. That was a wonderful surprise after a long travel day. Thank you!!

Hotel reply

Dear Mrs. M., thank you very much for your kind words. We are happy to see that you enjoyed your time in Vienna. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistant to General Manager

10.08.2024

10/10

We were given an updated room which was spacious and comfortable and had a city view. The hand held shower head in the tub was hard to get a proper shower as it didn’t spray out.

Hotel reply

Dear Robin, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Thank you for taking your time to share your feedback with us. We would be happy to welcome you again with us for your next stay in Vienna. Until then, we wish you a wonderful summer. With kind regards, Anica Bauer Assistant to General Manager

04.08.2024

1/10

I should be ckear from my above answers

Hotel reply

Dear Carsten, thank you for taking the time to share your thoughts on your recent stay with us.Please be assured that we have noted your feedback regarding the Upgrade and will be sure to further discuss this matter with our management team to ensure we continually improve our service and offer here at the hotel. We do hope that you will allow us to be of better service to you on a future visit to Vienna. With kind regards, Anica Bauer Assistent to General Manager

29.07.2024

10/10

A superb hotel with very friendly personnel. The breakfast was excellent. We were more than happy with the facilities.

Hotel reply

Dear Jari, thank you very much for your kind words. We are happy to see that you enjoyed your time in Vienna. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistent to General Manager

27.07.2024

10/10

Fantastic stay. The room was amazing and excellent breakfast. The hotel was so well located with teams and s bahn only a few minutes away. Highly recommend it.

Hotel reply

Dear Mrs. S., thank you very much for your kind words. We are happy to see that you enjoyed your stay with us and your time in Vienna. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. Until then, we wish you a wonderful summer. With kind regards Anica Bauer Assistent to General Manager

22.07.2024

9/10

We loved our stay. The rooms were beautiful, and the staff and food were excellent. The only things to note is that the hotel is not located in a busy area, so there aren’t an abundance of cafes etc right outside your doorstep. That being said, there are several options within a 10-15 minute walk or short tram ride, and it’s nice to wake up in a quieter area. One suggestion I would make to the hotel is to have a sundries shop. If we got home late and forgot to have drinks on hand, we had to go down the street to buy things. Overall, I highly recommend this hotel.

Hotel reply

Dear Mrs. R., thank you for your positive review and sharing your experience. We are very proud of our service and it is great to see that you experienced the best. Thank you for staying with us and we are looking forward to welcome you back soon. Until then, we wish you a great summer. With kind regards, Anica Bauer Assistent to General Manager

17.07.2024

9/10

I thanks your Check-in in Spanish.

Hotel reply

Dear Mr. Fernando, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Thank you for taking your time to share your feedback with us. We would be happy to welcome you again with us for your next stay in Vienna. Until then, we wish you a wonderful summer. With kind regards, Anica Bauer Assistent General Manager

16.07.2024

8/10

Overall a pleasant stay and would visit again.

Hotel reply

Dear Mrs. P., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Thank you for taking your time to share your feedback with us. We would be happy to welcome you again with us for your next stay in Vienna. Until then, we wish you a wonderful summer. With kind regards, Anica Bauer Assistent to General Manager

16.07.2024

10/10

It’s a little older but great location and wonderful staff. I was given a room with a broken AC, but was switched out as soon as I mentioned it (into an upgraded room). Desk staff was top notch. Cleaning staff was amazing. Easy choice to stay here again.

Hotel reply

Dear Nick, thank you very much for your kind words. We are happy to see that you enjoyed your time in Vienna. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. Until then, we wish you a wonderful summer. With kind regards, Anica Bauer Assistent to General Manager

10.07.2024

7/10

Good location and lovely breakfast. Some room for improvement in service

Hotel reply

Dear Mr. D., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. We have discussed your Feedback in our team meeting and would like to thank you for taking your time to share your opinion with us as it helps us to take and establish improvement measures so that your next stay is even more enjoyable. We hope you enjoyed your stay even though and would feel honored to welcome you back soon! With best regards, Anica Bauer Assistent to General Manager

21.06.2024

10/10

Very nice hotel and a great value for location and quality. Will stay with again next year.

Hotel reply

Dear Mr. M., thank you very much for your kind words. We are happy to see that you enjoyed your time in Vienna. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistent to General Manager

20.06.2024

9/10

Fantastic hotel--very modern and spacious rooms and close to city center and public transport.

Hotel reply

Dear Mr. Anthony, thank you for your positive review and sharing your experience. We are very proud of our service and it is great to see that you experienced the best. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistent to General Manager

11.06.2024

8/10

The only negative was the surcharge for laundry service on Friday night. It's normally supposed to by 100% surcharge but reception staff agreed to reduce it to 50%. But on a 244 bill, that's still 122 euros which is a huge surcharge. Result was 366 to get my laundry done!

Hotel reply

Dear Mister y., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. We have discussed your Feedback in our team meeting and would like to thank you for taking your time to share your opinion with us as it helps us to take and establish improvement measures so that your next stay is even more enjoyable. We hope you enjoyed your stay even though and would feel honored to welcome you back soon! With kind regards, Anica Bauer Assistent to General Manager

09.06.2024

10/10

Wonderful staff, breakfast buffet was delicious, rooms were clean and relaxing. Thank to the reception staff for allowing us to check in early. Again wonderful staff !!!!

Hotel reply

Dear Mrs. O., thank you for your positive review and sharing your experience. We are very proud of our service and it is great to see that you experienced the best. We are lucky to have people like you staying with us! We are looking forward in welcoming you back in a not distant future. With kind regards, Anica Bauer Assistent to General Manager

04.06.2024

10/10

We loved it!

Hotel reply

Dear Mrs. Y., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Therefore it is much appreciated, that you took time to rate our hotel. With this concern we would like to thank you for the feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Anica Bauer Assistent to General Manager

03.06.2024

10/10

The hospitality was excellent. Every staff member is nice, polite and friendly. Quick response to our requests. One thing you need to pay attention, cleaning the rooms and emptying the trash daily. We will be very glad to come back in the future.

Hotel reply

Dear Iddo T., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Thank you for taking your time to share your feedback with us. We would be happy to welcome you again with us for your next stay in Vienna. With kind regards, Anica Bauer Assistent to General Manager

29.05.2024

10/10

A great location convenient fro all modes of transport and within walking distance of city centre. Quiet room an spotless staff extremely friendly and helpful. Nothing not to like.

Hotel reply

Dear Margi, thank you very much for your kind words. We are happy to see that you enjoyed your stay. All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. Thank you for staying with us and we are looking forward to welcome you back soon. With kind regards, Anica Bauer Assistent to General Manager

26.05.2024

10/10

Very nice hotel, 3 min walk from Belvedere and train stop # 71 that goes directly to Opera and old part of Vienna, very comfortable and convenient. The first room the AC was broken and they not only changed our room they upgraded, thank you for that! Highly recommend this hotel.

Hotel reply

Dear Mrs. G., thank you very much for taking the time to review us. Your feedback is highly appreciated as we always strive to improve our daily operations. We sincerely hope to have the pleasure to welcome you again soon. With kind regards, Anica Bauer Asssistent to General Manager

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